ShipRiteTM Software’s support team delivers fast, accurate, and personal responses to support requests.
ShipRiteTM Software stands behind all of its software and hardware products, providing our customers
with a prompt and courteous support team.
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TECHNICAL SUPPORT REQUEST
All requests for technical support are now made with our new support ticket system. Here are the Response times estimated
for the following issues:
|Triage||Response Time||Response Method|
|SYSTEM DOWN (Except registration keys)||Immediate||PHONE|
|SYSTEM DOWN (Registration keys)||Immediate||PHONE|
|Urgent||Within 15 minutes||Email/Fax/Phone|
|Priority||Within 30 minutes||Email/Fax|
|Routine||Within 60 minutes||Email/Fax|